Customer Care

Frequently Asked Questions

We've compiled a list of our Customers questions, if you can't find what you're looking for send us a message on our contact page

How is my meat delivered?
Your meat box is delivered safely by one of our trusted couriers. We pack your products into a Foil-Box with Icer-Pack Coolants which can keep your food products below 8°C for up to 48 hours. Our delivery service operates over 24 hours, leaving you plenty of time to store your delivery into fridge or freezer.

Can I freeze my fresh meat?
Most definitely! You have the choice to store in the fridge and consume the products within the given use by date, or Freeze the items and consume within 6 months! Whichever is more convenient to you.

When will my order be delivered?
From when we dispatch, your order will be delivered within 24 hours. Our delivery service runs from Tuesday to Saturday.  You can select a date of delivery that best suits you through the checkout process.

What if I am not in when my delivery arrives?

Don’t worry! Firstly, our courier will use the delivery instructions provided by you in the checkout procedure. Our courier will leave your order in a safe place if you are not in. 

What days do you deliver?
Our couriers deliver from Tuesday to Saturday. If no delivery date is selected at the checkout, your delivery will be delivered within 7 working days

How much does delivery cost?
Delivery charge is a rate of £7.99. If you’re ordering over £70.00 we offer free UK mainland delivery. If there is a “free delivery” offer on, then this will apply accordingly.  All collection orders are free. 

What areas do you deliver too?
We deliver throughout England, Wales and most of Scotland. Unfortunately, the following Postcodes are out of our delivery range:

BT1-BT17, BT18+, DUB1- DUB9, EIRE, IM1-9, IM86-87, IM99, PO30-PO41, ZE1-ZE3, HS1-HS9, IV41-IV49, 1V51, IV55 -56, KW15-17, KA27 - 28, PA20, PA41-49, PA60-PA78, PH42-PH44, GY1-GY8, JE1-JE5, TD1-TD15, AB41, AB51-52, FK17-21, IV1-20, IV30-32, IV36, IV63, PA21-PA35, PA37-39, PH15-26, PH32, PH49-PH50, AB37-38, AB42-45, AB53-56, IV21-28, IV40, IV52-54, KW1-3, KW5-14, PA36, PA80, PA30-31, PH33-41, DG1-DG14, DG16, GY9-10.
We are also unable to deliver to caravan sites or holiday homes
I have made a mistake in my order, how do I change?
If you need to change/cancel your order, you must let us know as soon as possible.
Please email: websales@gillsdirect.com or call: 01902 401161. Provided we have enough time, we will do our best to help you change or cancel the order.

What payment methods do you accept?
We accept Paypal & the following credit or debit cards: Visa, Mastercard & American Express

What is your refund policy?
We work endlessly to make sure that your products arrive fresh & on time. If you are unhappy with the service or quality of product, please get in touch and we will do what we can to help.